At DayOne Baby, we stand by our products and offer a guarantee against defects. If you need to return a product, please contact us to report your claim.
Due to the nature of our products, we charge a 20% RESTOCKING FEE, plus the cost of freight on all returns.
In the event that your product arrives damaged during transit and is “refused” delivery, we will replace the product at no charge.
Merchandise must be in original crating and/or packaging to protect the product during shipment. All returned items must be in 100% resalable condition. The return authorization number should be visible on all packages and on the freight bill.
YOU MUST USE OUR SHIPPING COMPANIES FOR RETURNS.
Any non-defective merchandise that is returned collect will be refused, and the customer will be responsible for charges incurred.
All repairs and returns must be approved in writing by the factory before action is taken.
Returns are only accepted up to 30 days after the original delivery date.
Please contact firstname.lastname@example.org with any questions.